Because we realize that not everyone can get the perfect look for their site by using a stock template from our catalog, we offer design and modification services. Please note that all custom work is on a first come, first served basis. Since we are limited in the number of custom projects we can handle each month, please contact us for availability.
We are always happy to answer any questions you may have regarding your template. There is no charge for most situations that might arise.
We can replace our main watermarked images (up to 3 if in slideshow) with your own within 30 days of your purchase. Note: we do this once for free - additional changes will be charged our usual fee.
For free services, just send us an email stating the name and number of the template, along with details regarding your modifications. Allow 3-5 business days for us to complete your request and return new images to you via email.
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If your template does not display correctly after you have made your changes, it is usually a minor issue like an embedded style or missing HTML tag. We can help you troubleshoot your code to find the errors. [1st Hour is Free]
If you feel you need a bit of extra help, we can arrange live computer-to-computer tutoring sessions at a convenient time in blocks of one hour. Telephone and live computer-to-computer support is limited to customers in US and Canada. [$50/hour]
It has always been our policy to replace your template package for free within 90 days from the date of purchase. If this time has expired, send us an email with the date of your purchase and the template name. Once verified, your replacement template will be emailed to you as soon as possible during our normal business hours. We cannot, however, replace templates that have been retired and are no longer in our catalog. [$20]
Single License: If you have purchased a template for one web site, and want to use the same template for a different site, you can purchase an additional template license rather than buying the template again. Please note that you are purchasing a site license only and will not receive another download file. Any editing or changes, including logo or image replacement, will be charged at our normal rates. [$25]
Developer License: If you have purchased a template for one web site, but now want to use the same template for multiple sites, you can purchase a multi-use license. This license allows you to develop an unlimited number of projects based on your template, but you cannot resell the template. Please note that you are purchasing an etended license only and will not receive another download file. Any editing or changes, including logo or image replacement, will be charged at our normal rates. [$150]